Our Lifetime Care Commitment is an endorsement of the quality of your purchase and a demonstration of our commitment to delivering you value for life.
To protect your investment, the Matthews Lifetime Care Commitment is offered on all jewellery including diamond and non-diamond purchases of more than $1,499.
Our Lifetime Care Commitment includes our Lifetime Diamond Guarantee, unlimited resizing, free cleans, free checks and free rhodium plating (a precious metal plating used on jewellery to provide a scratch and tarnish resistant surface). The best part is that our Commitment doesn’t expire over time, ensuring your jewellery will always shine as brightly as the day you received them.
Furthermore, as a reward for choosing to shop with us, we also include Matthews Money equal to 10% of your purchase for use on your next full priced purchase. Also, when purchasing an engagement ring at Matthews, we offer a 20% discount on both wedding rings, ensuring that special decision comes with extra peace of mind.
Other jewellers may charge upwards of $1,000 for a care package that expires after a few years and is less comprehensive than our Lifetime Care Commitment.
We also offer a Lifetime Guarantee against any manufacturing fault, excluding normal wear. We will repair or replace your jewellery at no charge if there is a fault and if you loose a diamond due to a manufacturing fault, we will replace it with an equivalent diamond at no charge to you. The Commitment is conditional upon maintaining regular, free inspections every six months at any Matthews Jewellers store and the package itself is not offered on jewellery under $1,499.
While diamonds are extremely hard, they do need care to keep them at their sparkling best. A clean diamond reflects the light better and can make a diamond appear larger. Skin oils, soap and cosmetics can dull a diamond’s brilliance, so your diamond deserves regular cleaning to maintain that brilliant sparkle.
When you are eligible for the Matthews Lifetime Care Commitment, it is our commitment to you that your purchase is a quality piece and we stand behind it for life. We believe your jewellery should always look as good as it did on the day you received it.
As the song goes, diamonds are forever… and forever should they sparkle!