Online Ring Sizing Guide

Measure an existing ring

1. Select an existing ring that fits the desired finger.

2. Measure the internal diameter of the ring (in mm).

Last updated 20/10/2023

This Shipping & Delivery Policy is part of our ("Terms") and should be therefore read alongside our main Terms: https://www.matthewsjewellers.com/policies/terms-of-service.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS? 

Expected delivery times OR order processing times

Your order processing time depends on the type of order you have. Delivery information will be emailed to you after the purchase is complete.

If you have ordered a custom made diamond engagement ring, expect around 6-8 weeks for us to manufacture your ring. This timeframe does not include the delivery times as stated below.

If your order is a ready-to-wear option, please allow approximately 1-2 weeks to process your order.

We use Auspost Express post service to deliver your order, which will always require signature on delivery. This usually takes between 1-2 weeks from the date you receive the delivery notification, as detailed on the Auspost website.

In-Store Pickup 

In-store pickup is available at all our stores during regular opening hours.

Free Domestic Shipping

We offer free shipping on all Australian orders $100 or more.

All times and dates given for delivery of the products are given in good faith but are estimates only and dependent on Australia Post's capacity.

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.

WHAT HAPPENS IF MY ORDER IS DELAYED? 

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

REFUNDS AND RETURNS? 

If you have questions about returns, please review our Return Policy: https://www.matthewsjewellers.com/policies/refund-policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY? 

If you have any further questions or comments, you may contact us by:

• Email: hello@mattthewsjewellers.com

Our jewellery is either 9k, 10k, 14k or 18K gold - the standard for most gold fine jewellery, as higher karat gold is too soft for most everyday wear.

Some of our jewellery is high quality sterling sliver or gold plated.

To find out more about the gold and metals used in our jewellery, please read our guide here.