Lay-by Policy

Lay-by lets you secure a piece and pay it off over time, interest free. It’s available in our Darby Street and Kotara boutiques and online.

How it works

1. A deposit of at least 25% of the sale price secures your piece.
2. Pay the balance in fortnightly payments over a maximum of three months.
3. Once it’s paid in full, collect your piece from the boutique, or we’ll send it to you if you bought online. Please bring photo ID when collecting.

Lay-by online

To lay-by a piece online, email hello@matthewsjewellers.com or chat with us. We’ll set up your lay-by and send you a secure payment link for each instalment.

Your price is locked in

The price agreed when you start your lay-by is the price you pay, even if the price later goes up or down or the piece goes on sale.

Missed payments

If a payment is missed, we’ll contact you. You can bring your payments up to date, or choose to cancel your lay-by (see below). If we can’t reach you and payments remain unpaid, we may cancel the lay-by and refund what you’ve paid.

Cancelling your lay-by

You can cancel your lay-by at any time before you collect your piece. We’ll refund what you’ve paid, less a cancellation fee of 25% of the sale price.

Questions?

Email hello@matthewsjewellers.com, call Darby St on 0493 544 705 or Kotara on 02 4952 8505, or chat with us online.