We accept Visa, Mastercard, Amex, PayPal, Afterpay and Zip. Afterpay sets each customer's spending limit, so the amount available to you may vary.

Ready-to-wear pieces are paid in full before they're released to you, whether you buy online or in store.

Pieces we make for you require a 50% deposit when you order, with the balance due on completion. Email us at hello@matthewsjewellers.com and we'll send you an invoice for the deposit.

Yes, you can buy them online or in your preferred store. Gift cards and gift vouchers can be used in store or online, on any item (including sale items), and are valid for 3 years.

Matthews Money is our way of saying thank you. Every time you shop with us, in store or online, you earn 10% back in Matthews Money on the amount you pay, to spend on your next purchase of full-priced items.

See how it works on our Vouchers and Matthews Money page.

Yes, online and in store. Afterpay lets you pay in four instalments over six weeks. Afterpay sets each customer's spending limit, so the amount available to you may vary.

Fees may apply if you miss a payment, so please check Afterpay’s terms before you sign up.

Yes, online and in store. Zip lets you schedule repayments weekly, fortnightly or monthly. Fees may apply, so please check with Zip before you sign up.

Yes, in store and online. You pay a 25% deposit, then make fortnightly payments over up to three months. Read our Lay-by Policy.

Delivery within Australia is free by Express Post. Every order is fully insured for its full value, and a signature is required on delivery.

Ready-to-wear orders placed before 2pm, Monday to Friday, are dispatched the same day. For making times, see “How long does it take to receive my order?” above.

Read more on our Delivery and Shipping page.

Yes. We ship to the United States, Canada, New Zealand, Singapore and Hong Kong, for orders between $900 and $10,000 AUD. Duties and import taxes are paid by the recipient. See International Shipping for delivery options and costs.

Once dispatched, you will receive tracking information via the email address connected to your order. If delivery is delayed for any reason this tracking information will be updated.

A signature is required on delivery. If you’re not home, Australia Post will take your parcel to your nearest post office, where you can collect it with ID.

Yes, all orders that are dispatched with Australia Post can be shipped to a PO Box.

Purchases of $2,000 or more include our complimentary Lifetime Care Guarantee. This is our commitment to care for your jewellery for its lifetime.

Yes. Our gold jewellery is solid 9k, 14k or 18k gold, and we recommend 18k for engagement and wedding rings.

We also offer platinum, and a range of silver filled pieces, which have a thick layer of solid gold over a silver core. We don’t sell gold plated or gold vermeil jewellery.

Read more in our Gold & Metals Guide.

Surprisingly easily with our step-by-step guide.

Yes. Purchases of $2,000 or more include complimentary resizing at any time, including when you buy, under our Lifetime Care Guarantee. For other pieces, contact us and we'll quote a resize.

Our Natural Diamond range is our collection of mined diamonds. Every centre diamond is independently certified, and the range balances diamond size with high cut, colour and clarity grades.

We work with suppliers who adhere to the Kimberley Process.

A lab grown diamond is a real diamond, grown from a sliver of diamond in laboratory conditions that replicate the way diamonds form in nature. It has the same chemical, optical and physical properties as a natural diamond: just as hard, graded on the same scales for colour and clarity, and with the same fire and sparkle.

Our Lab Grown Diamond range offers a bigger, brighter diamond for your budget. As with our natural diamonds, we choose each lab grown diamond carefully for quality and beauty, and every centre diamond is independently certified.

Rare, luxurious Australian pink diamonds are among the world's most valuable gemstones. They came from the Argyle mine in Western Australia, which closed in 2020.

Read more about one of Australia's most desirable treasures.

Custom design is our forte. If you can dream it, we can design it, whether you're starting from scratch or from an inspiration image. See how it works on our custom engagement rings page.

Remodelling is a little different from custom design: we're usually working with an existing piece of jewellery or gemstones.

It's ideal when you want to keep the 'soul' of a piece while making it right for its next lifetime of wear. For example, you may want to replace CZ stones in your grandmother's pendant with real diamonds, or update your mother's earrings to something you'll wear every day.

You can bring your piece to either boutique or post it to us. Remodels usually take 6 to 8 weeks.

See how it works on our remodelling page.

Yes, absolutely. We highly recommend speaking with one of our design consultants to make sure you get exactly what you want.

Book your complimentary consultation here.

A $250 design fee lets you see a CAD (a 3D design) of your piece, and it’s credited in full if you go ahead. If you pay the 50% deposit instead, there’s no design fee.

Everything we make for you needs a 50% deposit, with the balance due on completion.

The design fee isn’t refundable. If you cancel after paying your deposit, the deposit is forfeited and anything you’ve paid above it is refunded.