Delivery and Shipping
We want your jewellery to arrive safely and on time. Here’s how we get it to you.
Free, insured express shipping
Every order ships free by Australia Post Express Post, Australia-wide. Every piece is carefully packaged and fully insured for its full value while in transit.
When your order is dispatched
Ready-to-wear pieces: order before 2pm (Sydney time), Monday to Friday, and we dispatch the same day. Orders placed after 2pm, on weekends or on public holidays are dispatched the next business day.
Resized rings: if you choose a different ring size, we resize and dispatch your ring within 2 business days. If you’re not sure of your size, we’ll contact you to confirm it before we dispatch.
Made-to-order pieces: the making time is shown on each product page. Our standard and priority making times are:
| Piece | Standard | Priority |
|---|---|---|
| Engagement rings, ladies’ wedding rings, dress rings, signet rings, tennis bracelets | 8 weeks | 4 weeks |
| Diamond earrings, pendants, T-bars, Allure enhancers, plain gold earrings, necklaces, diamond bracelets | 6 weeks | 4 weeks |
| Men’s wedding rings, gold bangles, gold chains, plain bracelets | 6 weeks | 2 weeks |
Priority making is available for $500. Making times don’t include delivery, and they can be longer in the lead-up to Christmas (see our Christmas order dates).
Custom designs: we’ll confirm the timeline for your piece when we design it with you.
Delivery times
Once dispatched, Express Post usually takes:
- Metro areas: 1–3 business days
- Regional areas: 2–5 business days
- Remote areas: 3–7 business days
All deliveries need a signature. If you’re not home, Australia Post will leave a card and you can collect your order from your nearest post office with photo ID. We can also deliver to PO Boxes.
Tracking your order
When your order is dispatched, we’ll email you an Australia Post tracking number so you can follow it on the Australia Post website or app.
Lost or damaged in transit
If your order is lost or arrives damaged, contact us straight away and we’ll arrange a replacement or another solution.
Shipping outside Australia
We ship to selected countries. See International Shipping for countries, rates and delivery times.
Returns
Online ready-to-wear purchases can be returned within 30 days for a change of mind. Made-to-order, resized and engraved pieces, sale items and pierced earrings are excluded. See our Refund Policy for full details.
Questions?
Chat with us live, email hello@matthewsjewellers.com, or call Darby Street on 0493 544 705 or Kotara on 02 4952 8505.
Last updated 25/10/2026.