Delivery and Shipping Policy

Last updated 20/10/2023

This Shipping & Delivery Policy is part of our ("Terms") and should be therefore read alongside our main Terms: https://www.matthewsjewellers.com/policies/terms-of-service.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

In-Store Pickup

In-store pickup is available at all our stores during regular opening hours.

Free Shipping

We offer free shipping on all Australian orders $100 or more.

All times and dates given for delivery of the products are given in good faith but are estimates only and dependent on Australia Post's capacity.

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://www.matthewsjewellers.com/policies/refund-policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by: