Our signature Isabel Bezel Set Round Brilliant Diamond Engagement Ring is a simple and timeless design in one of the most secure settings available.

Photographed here is the Isabel with a 1.73ct DVS1 lab created diamond.

Easily customisable, you can choose your diamond origin, diamond grade and up to three accent features. 

Our Natural Diamond range represents our vast collection of mined diamonds. Our certified collection balances diamond size with the highest cut, colour and clarity grading. Diamonds in this range are brighter, have more sparkle and better performance than similar sized diamonds in the signature collection.

Our Lab Created Diamond range offers clients a bigger, brighter and more brilliant diamond at a lower investment. A lab created diamond is grown from a sliver of diamond in lab-conditions that mimic the geological processes that create natural diamonds. The result is a lab created diamond that has essentially the same chemical, optical, and physical properties of a diamond found in nature. They are just as hard, are graded with the same range of colours and qualities as mined diamonds and shine and sparkle in the same way. Just like natural diamonds, lab created diamonds can be cut to the highest of standards and, therefore, can possess excellent fire, brightness and scintillation. As with our natural diamond range, we meticulously choose each lab created diamond to ensure excellent quality and characteristics for all tastes and budgets.

Find out more here.

Shipping & Delivery Policy — Matthews Jewellers

Shipping & Delivery

At Matthews Jewellers, we want your jewellery to arrive safely and on time. Here's everything you need to know about how we deliver to you.

Complimentary Shipping

We offer complimentary Express Shipping Australia-wide on all orders. Every piece is carefully packaged and fully insured for peace of mind during transit.

Processing & Production Times

Ready-to-Wear Pieces Our ready-to-wear jewellery is dispatched within 2–3 business days of your order. Orders placed before 1pm (Monday–Friday) on selected items are eligible for same-day dispatch.

Made-to-Order Pieces Our made-to-order engagement rings, wedding rings, and custom jewellery are handcrafted in our workshop with a production time of approximately 6–8 weeks. This timeframe does not include shipping. Production times may vary during peak wedding and holiday seasons.

Custom Design Pieces Bespoke and custom design orders are quoted individually. Your designer will confirm the expected timeline during the consultation process.

Need it sooner? Contact us at hello@matthewsjewellers.com and we'll do our best to accommodate your timeline.

Delivery Timeframes

Once your order has been dispatched, delivery is via Australia Post Express Post service. Expected delivery times after dispatch:

• Metro areas (Sydney, Melbourne, Brisbane, Perth, Adelaide): 1–3 business days
• Regional areas: 2–5 business days
• Remote areas: 3–7 business days

All deliveries require a signature on receipt. If you're not available, Australia Post will leave a collection card and your order can be picked up from your nearest post office with valid ID.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your Australia Post tracking number. You can track your delivery at any time via the Australia Post website or app.

International Shipping

At this time, we ship within Australia only. If you are located outside Australia and are interested in one of our pieces, please contact us at hello@matthewsjewellers.com and we will do our best to assist you.

PO Box Delivery

Yes, we can deliver to PO Box addresses via Australia Post for all orders.

Packaging & Insurance

Every Matthews Jewellers piece is presented in our signature packaging and shipped fully insured. In the unlikely event that your order is lost or damaged in transit, please contact us immediately and we will arrange a replacement or resolution.

Returns & Exchanges

We offer a 30-day return and exchange policy on online purchases. Items must be in original condition, unworn, undamaged, and in original packaging with proof of purchase.

Contact Us

If you have any questions about shipping or delivery, please don't hesitate to get in touch:

• Email: hello@matthewsjewellers.com

For over 60 years Matthews Jewellers have been creating fine jewellery to last a lifetime.

Our Lifetime Guarantee is an endorsement of the quality of our jewellery and our commitment to ensure our customers enjoy their jewellery for a lifetime.

THE MATTHEWS JEWELLERS LIFETIME GUARANTEE INCLUDES:

• Free cleaning at any of our stores, at any time
• Free resizing, as needed
• Free rhodium plating, following assessment (usually required every 18-24 months)
• Free six-monthly checks by our qualified jewellers, to ensure any damage to clasps, links or settings is identified and addressed as soon as possible.

THE MATTHEWS JEWELLERS LIFETIME

GUARANTEE APPLIES TO:

• All Matthews Jewellers jewellery purchases of $1,499 or more, excluding watches
• Jewellery and gemstones supplied by Matthews Jewellers only
• Items which have been sold or inspected within the last six months. Should you miss one of your six-monthly checks, we are happy to reinstate the lifetime guarantee after the item has been inspected and determined to be free of any repair requirements.

REPAIRS AND REPLACEMENT:

If damage to your item is identified at a six-monthly inspection or within six months of your last inspection, our qualified jeweller will determine the likely cause of the damage and propose any necessary repairs.

• If the damage is due to a manufacturing fault, we will repair the item or, if necessary, replace it without charge.
• If the damage is accidental or due to wear and tear* we will provide a quote for the proposed repair.
• If a diamond or coloured stone supplied by Matthews Jewellers is lost from your jewellery due to a manufacturing fault and if it occurs within six months of your last inspection, we will gladly replace it.
• If a diamond or coloured stone supplied by Matthews Jewellers is lost from your jewellery due to accidental damage or wear and tear, we will provide a quote for replacement.

*Wear and tear refers to damage reasonably expected with regular use of jewellery over time. Examples of wear and tear may include, but are not limited to, stone claws wearing down, ring bands becoming thin or wear on pendant bails hanging from chains. These occurrences are not a manufacturing fault.

RECOMMENDATIONS:

To minimise wear and tear, your fine jewellery should not be worn at all times. Jewellery may also be accidentally damaged when worn during physical activities such as exercise, working with hand tools or gardening.

Gold and other precious metals are malleable materials and these activities may result in the metal scratching, bending or cracking and gemstones becoming loose, chipped, or even falling out. Damage of this nature is not a manufacturing fault and the repair cost in these scenarios are not covered by this guarantee. We will gladly quote to carry out any necessary repair work.

OTHER CONDITIONS:

• We may, at our discretion, choose not to offer this guarantee on certain types of jewellery or settings. In this instance, we will notify you the guarantee does not apply and make appropriate recommendations for care and maintenance of your jewellery.
• If a remake is required instead of a resize to obtain the desired finger size such work will not be covered by this guarantee.
• This guarantee is void if any works are carried out on the item by anyone other than Matthews Jewellers.
• This guarantee is provided to the original purchaser and is not transferrable.
• We reserve the right to change the terms of this guarantee.