Care you can rely on for a lifetime
As a third-generation family jeweller, every piece we create is built on decades of expertise, exceptional craftsmanship and an unwavering commitment to quality.
Our Lifetime Care Guarantee reflects that commitment. It is our promise that every eligible piece we craft is backed by the craftsmanship of our jewellers and the ongoing care of our team. From the day you receive your jewellery and for years to come, we're here to help you care for it, so it can be worn with confidence and treasured for generations.
When you choose Matthews Jewellers, you're choosing more than a beautiful piece of jewellery. You're choosing a family dedicated to creating quality that endures, with care and support you can rely on for a lifetime.
Who is covered
Your Lifetime Care Guarantee applies to:
- Jewellery purchased from Matthews Jewellers with a purchase price over $2,000, excluding watches.
- Jewellery purchased in store, or delivered to an address within Australia.
- Jewellery, diamonds and gemstones supplied by Matthews Jewellers.
- The original purchaser of the jewellery only.
- Jewellery that has been inspected by Matthews Jewellers within the previous 12 months. Your first inspection is due 12 months after purchase.
If you miss a scheduled annual inspection, don't worry. We're happy to reinstate your Lifetime Care Guarantee once your jewellery has been inspected and confirmed to be free from any repair requirements.
Pieces of $2,000 or under aren't covered by the Lifetime Care Guarantee, but they're still protected by the consumer guarantees under the Australian Consumer Law, which cover faults with the goods themselves. If something goes wrong with your piece, bring it in and our team will assess it.
What your guarantee includes
Lifetime Ring Resizing
Complimentary lifetime resizing on eligible rings over $2,000, within safe resizing limits, helping ensure the perfect fit throughout the life of your jewellery.
Rhodium Plating
White gold only. Complimentary rhodium plating for eligible white gold jewellery every 18–24 months, following assessment by our team.
Professional Cleaning
Bring your jewellery into our stores at any time for a complimentary professional clean. Every piece is carefully inspected, cleaned and polished by our team.
Annual Inspection
Visit us every 12 months for a complimentary inspection by one of our qualified jewellers. We'll check claws, settings, clasps and links to help identify any maintenance before it becomes a larger repair.
If something goes wrong
If your jewellery experiences a genuine manufacturing fault in its materials or workmanship, we will, at our discretion, repair, refund or replace your piece at no cost to you. This includes diamonds and gemstones supplied by Matthews Jewellers.
If damage is identified during your complimentary annual inspection, or within 12 months of your previous inspection, one of our qualified jewellers will carefully assess your jewellery to determine the cause.
If the damage is the result of accidental damage, misuse or normal wear and tear, we will provide a detailed repair quote before carrying out any work.
Protection beyond our guarantee
While our Lifetime Care Guarantee provides ongoing care and protection against manufacturing faults, it does not cover circumstances such as loss, theft or accidental damage.
For this reason, we recommend arranging appropriate jewellery insurance for your piece. Jewellery insurance can provide additional protection for circumstances outside the scope of our Lifetime Care Guarantee, giving you greater peace of mind when wearing and enjoying your jewellery every day.
What your guarantee excludes
General Wear and Tear
Jewellery is designed to be worn and enjoyed, and with everyday wear comes natural ageing. Surface scratches, thinning claws, worn settings, stretched bands and similar changes are considered normal wear and tear and are not covered.
Accidental Damage or Misuse
Damage caused by knocks, drops, impact, harsh chemicals, manual work, exercise, gardening, swimming or improper handling is not covered. We recommend removing your jewellery during activities that may place it at risk.
Should accidental damage occur, our team will assess your jewellery and give you honest advice on the options, whether that's a repair or, where necessary, a remake.
Alterations by Third Parties
Any repairs, resizing or alterations carried out by a jeweller other than Matthews Jewellers will permanently void your Lifetime Care Guarantee.
Loss or Theft
The Lifetime Care Guarantee does not cover lost or stolen jewellery. We recommend arranging appropriate jewellery insurance for additional peace of mind.
Resizing That Requires a Remake
Every ring has safe resizing limits. If your requested size cannot be achieved without compromising the structural integrity of the design, a complete remake may be required.
As this involves creating a new ring rather than resizing the existing one, it is not included. Our team will always discuss the options with you before any work is undertaken.
Postage Costs
If your jewellery is returned to us due to a covered manufacturing fault, Matthews Jewellers will cover the postage costs.
For routine servicing, annual inspections, resizing or repairs outside the terms of this guarantee, you are responsible for sending your jewellery to us. We will cover the cost of return postage once the work has been completed.
Recommendations
Fine jewellery is made to be worn and enjoyed, but like anything precious, it benefits from regular care.
We recommend removing your jewellery before exercising, gardening, swimming, sleeping, using hand tools or undertaking activities where it may be exposed to impact or harsh chemicals.
White gold jewellery naturally requires rhodium plating over time to maintain its bright white finish. Your Lifetime Care Guarantee includes complimentary replating every 18–24 months, following assessment by our team.
Gold and platinum are precious metals and will naturally wear over time. Regular inspections allow our jewellers to identify minor maintenance before it becomes a more significant repair, helping your jewellery remain secure and beautiful for years to come.
Other terms and conditions
Exclusions and Eligibility
Matthews Jewellers reserves the right to exclude certain jewellery styles or settings from the Lifetime Care Guarantee where appropriate. If this applies to your purchase, we will advise you at the time of sale and provide recommendations for its ongoing care.
Non-Transferable
This Lifetime Care Guarantee applies only to the original purchaser and cannot be transferred.
Supplied Stones Only
The Lifetime Care Guarantee extends only to metals and gemstones supplied by Matthews Jewellers. We do not extend the guarantee to gemstones supplied by you.
Changes to These Terms
Matthews Jewellers reserves the right to update or amend the terms of the Lifetime Care Guarantee from time to time. Any changes will not affect guarantees provided under previous terms. These terms are effective from October 2026.
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits of this Lifetime Care Guarantee are in addition to other rights and remedies you have under a law in relation to the goods.
Please note: these consumer guarantees relate to faults in the goods themselves, such as defects in materials or workmanship. They do not apply to damage caused after purchase through an accident, misuse or abnormal use, for example knocks, impact or contact with harsh chemicals.
How to Make a Claim
Visit us at Darby Street or Westfield Kotara, call Darby St on 0493 544 705 or Kotara on 02 4952 8505, or email hello@matthewsjewellers.com. Please bring or send your jewellery with proof of purchase. Store addresses are on our Stores page.
Book your annual check
Book a complimentary inspection at Darby Street or Westfield Kotara.