GUARANTEE APPLIES TO
- All Matthews Jewellers jewellery purchases of $1,499 or more, excluding watches
- Jewellery and gemstones supplied by Matthews Jewellers only
- Items which have been sold or inspected within the last six months. Should you miss one of your six-monthly checks, we are happy to reinstate the lifetime guarantee after the item has been inspected and determined to be free of any repair requirements.
Free Cleaning
Ultrasonic cleaning and professional inspection at any of our stores to help maintain your piece’s original brilliance.
Free Resizing
Complimentary resizing for eligible engagement rings, as needed and within standard resizing limits.
Free Rhodium Plating
Complimentary rhodium plating following assessment, typically required every 18–24 months for white gold items.
6-Monthly Checks
Complimentary six‑monthly inspections by our qualified jewellers to identify wear, loose settings, clasp issues, and link damage early.
REPAIRS AND REPLACEMENT
If damage to your item is identified at a six-monthly inspection or within six months of your last inspection, our qualified jeweller will determine the likely cause of the damage and propose any necessary repairs.
- If the damage is due to a manufacturing fault, we will repair the item or, if necessary, replace it without charge.
- If the damage is accidental or due to wear and tear* we will provide a quote for the proposed repair.
- If a diamond or coloured stone supplied by Matthews Jewellers is lost from your jewellery due to a manufacturing fault and if it occurs within six months of your last inspection, we will gladly replace it.
- If a diamond or coloured stone supplied by Matthews Jewellers is lost from your jewellery due to accidental damage or wear and tear, we will provide a quote for replacement.
*Wear and tear refers to damage reasonably expected with regular use of jewellery over time. Examples of wear and tear may include, but are not limited to, stone claws wearing down, ring bands becoming thin or wear on pendant bails hanging from chains. These occurrences are not a manufacturing fault.
RECOMMENDATIONS
To minimise wear and tear, your fine jewellery should not be worn at all times. Jewellery may also be accidentally damaged when worn during physical activities such as exercise, working with hand tools or gardening.
Gold and other precious metals are malleable materials and these activities may result in the metal scratching, bending or cracking and gemstones becoming loose, chipped, or even falling out. Damage of this nature is not a manufacturing fault and the repair cost in these scenarios are not covered by this guarantee. We will gladly quote to carry out any necessary repair work.
Other Conditions
Third-Party Alterations
This guarantee is void if the item has been repaired, resized, modified, or worked on by any jeweller other than Matthews Jewellers.
Non-Transferable
This guarantee applies only to the original purchaser and cannot be transferred to another person.
Exclusions & Eligibility
Certain jewellery designs or settings may not qualify for this guarantee. Where applicable, we will advise you at the time of purchase.
Remakes & Guarantee Changes
If a remake is required instead of a standard resize, the work is not covered by this guarantee.