Matthews Jewellers has been a family business since 1957, and we are delighted to send our jewellery to customers overseas. Here is how international orders work.
Where we ship
We currently ship to the United States, Canada, New Zealand, Singapore and Hong Kong. Prices are shown in your local currency at checkout.
Delivery options
- Standard International (Australia Post): $100 AUD, delivered within 14 days of dispatch.
- FedEx International Priority: $150 AUD, delivered within 7 days of dispatch.
Delivery times start when your order leaves our workshop. Pieces made to order take additional time to make, and the production time is shown on each product page. If you are working to a date, please contact us before ordering and we will help you plan.
International order value
International orders are available for orders between $900 and $10,000 AUD. For orders over $10,000, please email us at hello@matthewsjewellers.com or phone us before ordering. We will arrange delivery and payment with you personally, including a short verification call, to keep your purchase safe.
Duties and import taxes
Import duties, taxes and customs fees are set by your country and are not included in your order total. They may be charged by the courier or customs authority when your parcel arrives. These charges are the responsibility of the recipient, and we are unable to estimate them in advance. We recommend checking your local rules before ordering.
If your parcel is held at customs
Customs may hold a parcel until any duties, taxes or fees are paid. If this happens, the courier or customs authority will contact you using the phone number and email on your order, and we will usually contact you as well. Please pay promptly, as unpaid parcels can be stored at your expense or returned to us.
Please make sure your contact details are correct and keep an eye on your tracking. We will never ask you to pay a customs fee to us or to anyone other than the courier or customs authority. If you are unsure whether a payment request is genuine, email us before paying.
How we look after your order
We review every order personally before it is dispatched, and we may contact you to confirm details. This is to protect you and us. Please provide a street address for delivery, as couriers cannot deliver to PO Boxes overseas.
Resizing, care and our Lifetime Guarantee
Our complimentary resizing and Lifetime Guarantee apply to orders delivered within Australia. For international customers, we are happy to resize and inspect your ring. You cover the cost of shipping it to us and the cost of shipping it back to you. Please contact us before sending anything, so we can arrange this safely.
Questions?
Email us at hello@matthewsjewellers.com and we will be glad to help.