East West Emerald Diamond Necklace

Shipping

• Free, fully insured Australia Post Express Post, Australia-wide.
• Order before 2pm (Sydney time), Monday to Friday, and we dispatch the same day. Other orders are dispatched the next business day.
• Resized rings are dispatched within 2 business days.
• A signature is needed on delivery. We also ship to selected countries: see International Shipping.

Returns

• Changed your mind? Return your piece within 30 days of delivery for a refund or exchange. It must be unworn, in its original packaging with any certificates, and come with proof of purchase. Return postage is at your cost.
• Resized or engraved pieces, sale items and pierced earrings can't be returned for change of mind.
• Your rights under the Australian Consumer Law are not affected. Full details: Delivery and Shipping and Refund Policy.

See this piece at our Darby Street, Cooks Hill or Westfield Kotara boutique. Our in-stock pieces move between both boutiques, so please book an appointment and we'll have it ready for you. Virtual appointments are available too.

Booking doesn't reserve the piece, and many of our pieces are one of a kind.

We make this piece for you in 6 weeks, or 4 weeks with our priority service ($500). Making time doesn't include delivery, and it can be longer in the lead-up to Christmas (see our Christmas order dates).

We begin once your 50% deposit is paid. The balance is due when your piece is finished, before we dispatch it.

Need it by a particular date? Tell us when you order and we'll confirm what's possible.

Shipping

• Once your piece is finished, we send it free by fully insured Australia Post Express Post, Australia-wide.
• A signature is needed on delivery. We also ship to selected countries: see International Shipping.

Returns

• Because this piece is made especially for you, we can't offer change of mind refunds or exchanges.
• If you cancel your order, the 50% deposit is non-refundable. Anything paid above the deposit is refunded.
• Your rights under the Australian Consumer Law are not affected. Full details: Refund Policy.