Made-to-order pieces paid with a 50% deposit
You can order many of our made-to-order pieces online with a 50% deposit and pay the balance when your piece is finished.
- Cancelling: your deposit is non-refundable if you cancel or change your mind, as we start making your piece straight away. Anything you’ve paid above the deposit is refunded.
- Balance: due when your piece is finished, before we ship it. We’ll email you, then charge the card you paid with or send you a link to pay.
- Paying on time: if the balance isn’t paid within 14 days of that email, we’ll contact you, and we may cancel your order and keep your deposit.
- To cancel or ask a question: email hello@matthewsjewellers.com, or call Darby St on 0493 544 705 or Kotara on 02 4952 8505.
We don’t offer subscriptions or try before you buy.
Your rights under the Australian Consumer Law are not affected. Full details: Refund Policy.
Matthews Jewellers Pty Ltd · ABN 21 003 110 530

































